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Friday, June 27, 2008

Bill Gates Is Retiring

Bill Gates is retiring, sort of. He is still only 52, and he is going off to spend more time guiding the world’s richest philanthropy, the Bill and Melinda Gates Foundation. He will still be Microsoft’s chairman and largest shareholder, but Friday is his last day as a full-time worker at the software giant, marking the unofficial end of his career as a business leader.
Friday will be Bill Gates’s last day as a full-time worker at Microsoft, the software giant he founded with Paul Allen in 1975. He attended an event unveiling Windows 95 in August 1995.


In 1978, the original 11 members of Microsoft: standing in back row, from left, Steve Wood, Bob Wallace, Jim Lane; second row, Bob O’Rear, Bob Greenberg, Marc McDonald, Gordon Letwin; front row, Bill Gates, Andrea Lewis, Marla Wood and Paul Allen.
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And what a career it has been. Mr. Gates has been an animating force behind the personal computer revolution, helping to build a huge global industry and engineer blockbuster products like Windows and Office, used every day in offices and homes around the world.

The Harvard dropout was the wealthiest person on the planet for years — worth more than $100 billion in 1999 — though his fortune is now about half that because of the decline of Microsoft’s shares and his continued donations to his foundation, which is focused on global health and education.

Despite his success, Mr. Gates is moving on as the company he co-founded in 1975 is struggling to find its way. The center of gravity in technology has shifted from PCs to the Internet, altering the old rules of competition that were so lucratively mastered by Microsoft.

For millions of users, mobile devices like cellphones are beginning to edge out PCs as the tool of choice for many computing tasks. And Google, the front-runner in the current wave of Internet computing, has wrested the mantle of high-tech leadership from Microsoft.

Although Mr. Gates will spend one day a week at the company, it will be up to his successors, led by Steven A. Ballmer, the chief executive, to master the challenges of the Internet or watch Microsoft’s wealth and stature in the industry steadily erode. “Bill’s legacy is Windows and Office, and that will be a rich franchise for years to come, but it’s not the future,” said David B. Yoffie, a professor at the Harvard Business School.

Still, the Gates legacy is impressive. In addition to the software itself, Mr. Gates and his company have fundamentally shaped how people think about competition in many industries where technology plays a central role. Today, there are more than one billion copies of the Windows operating system on PCs around the world.

Industry experts and economists say that Windows is not necessarily the best or most admired software for running the basic operations of a personal computer — Apple’s Macintosh can claim the most devout fan club. But Mr. Gates grasped and deployed two related concepts on a scale no one ever had in the past: the power of network effects and the value of establishing a technology platform.

Put simply, the network effect describes a phenomenon in which the value of a product goes up as more people use it. E-mail messaging and telephones are classic examples.

A technology platform is a set of tools or services that others can use to build their own products or services. The more people who use the tools, the more popular the platform can become.

Mr. Gates took advantage of both notions and combined them to build Microsoft’s dominance in PCs, spreading its influence with computer makers and software developers.

Today, there are many thousands of software applications that run on the Windows platform, not just word processing and spreadsheets but also the specialized programs in doctors’ offices, factory floors and retail stores — a very broad network on a nearly ubiquitous technology platform.

“Gates saw software as a separate market from hardware before anyone else, but his great insight was recognizing the power of the network effects surrounding the software,” said Michael A. Cusumano, a professor at the Massachusetts Institute of Technology’s Sloan School of Management.

That, Professor Cusumano added, was the essential difference in the paths of Microsoft and Apple, the early leader in personal computing. Apple, he said, focused on making outstanding products alone, while Microsoft nurtured a growing ecosystem of outside software developers who use, and are dependent on, Microsoft’s technology.

The result, he added, is that, while Apple continues to make outstanding products, more than 90 percent of personal computers run Microsoft software.

In the early years, it was unclear how much Mr. Gates was pursuing each opportunity as it came, as opposed to carrying out a grand strategy. He certainly had large ambitions. When he was a Harvard undergraduate, Mr. Gates lamented that so many of his fellow students pursued a “narrow track for success” instead of being willing to “take big risks to do big things,” recalled Michael Katz, a Harvard contemporary who is now a professor at New York University.

In a Harvard Business School case study, published in 1994, Mr. Gates spoke of Microsoft’s strategy in terms of network effects and technology standards that, combined, enabled the company to command markets. “We look for businesses where we can garner large market shares, not just 30 or 35 percent,” he said.

In the past, Microsoft has beaten back challenges and vanquished rivals, even when it came late to markets, as it did in the first wave of Internet technology. Mr. Gates’s shrewd 1995 decision to embrace Internet browsing technology and attack the early leader, Netscape Communications, started a pitched antitrust battle with the government. “But he extended Microsoft’s hegemony for a decade,” said Mitchell Kapor, a longtime rival.

However, Microsoft is lagging badly in current round of Internet competition and, analysts say, is facing more formidable challengers this time — notably Google.

Microsoft’s share of Internet search in the United States is less than 10 percent, while Google holds more than 60 percent and Yahoo has about 20 percent. And search is only part of the new platform on the Web, which includes social networks like Facebook and MySpace and Internet-based alternatives to traditional desktop software, including e-mail messaging, word processors and spreadsheets.

Traditional desktop software — and the technology standards Microsoft controls there — matter far less when more software is accessed with a Web browser and delivered over the Internet from vast data centers run by Google and others. The new approach is known as “cloud computing,” and the business model behind it is typically to sell online advertising and software services.

At Microsoft, there is scant sign of panic, despite its trailing position and its failed bid to buy Yahoo for $47.5 billion as a catch-up strategy. Microsoft sees an evolution in computing, not a disruptive revolution that will imperil the company, said Craig Mundie, Microsoft’s chief research and strategy officer.

Mr. Mundie said Microsoft is preparing for a widening world of both cloud computing and “client” machines, not only personal computers but also cellphones, cars, game consoles and televisions, all running Microsoft software.

“The next big platform is the union of the clients and the cloud,” he said.

Monday, June 9, 2008

Smartphones Now Ringing for Women

If recent history is any guide, roughly a third of the people snapping up Apple’s new iPhone are likely to tote it in a purse.

In a big shift for the phone industry, women have emerged as eager buyers of not just iPhones but of all so-called smartphones — BlackBerrys, Treos and other models.

In the last year the number of American women using smartphones more than doubled to 10.4 million, growing at a faster pace than among men, according to Nielsen Mobile, which tracks wireless trends.

The trend is mirrored in sales of the iPhone. In October, nearly one out of four owners of the iPhone was a woman, according to Nielsen. By March that number rose to one in three. The iPhone model announced Monday, with faster Internet access and mapping features, may accelerate the shift.

Smartphones are cheaper now — as little as $99 for the petite BlackBerry Pearl — and are better designed. Women have been using them for years in business, of course, but many are finding that the phones can also help manage their families’ hectic schedules and keep them in touch with friends.

“You are not seen as a geek anymore if you have a smartphone,” said Carolina Milanesi, research director at Gartner Group, a research firm. “Women, including wives and mothers, need to keep track of their busy lives, too.”

The phone makers and service providers increasingly see women as the path to the entire household. According to Verizon Wireless, 71 percent of women make the decision about their family’s wireless choices, including phones and service plans. (Smartphones require data plans that can cost $30 or more a month.)

As a result, smartphone makers are beginning to market specifically to women. Research in Motion, based in Waterloo, Ontario, has taken out ads for its BlackBerry phones in Elle, Martha Stewart Living and Oprah Winfrey’s magazine O.

Lina Caputo, a part-time teacher from Waterloo, said her husband, who runs a networking company that is not connected to RIM, gave her a second-hand BlackBerry a year ago so they could better manage their two sons’ schedules.

“It was a nightmare with the four of us,” Ms. Caputo said, ticking off a list of her sons’ after-school activities, including soccer, hockey and swim practices. “My sons have about 10 hours of sports. It got to be too much. It was confusing.”

Ms. Caputo said she and her husband regularly sync their calendars. She uses the phone to send e-mail to her husband when she gets home safely from a snowy trip, and to keep in touch with close friends who regularly gather at a local coffee shop. When six of them went to Las Vegas for a “girls’ weekend” in February, five of them brought their BlackBerrys so they could keep track of one another and their children back home.

Ms. Caputo is no longer using her husband’s hand-me-downs. On Mother’s Day he bought her a new BlackBerry Pearl, one of the company’s best-selling phones. “I don’t equate it to getting a vacuum or a blender,” she said, when asked if she would have rather received flowers or chocolate. “Besides, my girlfriend got a red one for Valentine’s Day.”

David Christopher, the marketing chief of AT&T’s wireless division, said women were less likely to be wowed by fancy gadgets. Instead, as smartphones have become sleeker, smaller and cheaper, they have become more appealing to them.

“Now they are small enough to be in your purse or pocket,” Mr. Christopher said. “Design does matter.”

Competitors have been working hard to catch up to Apple in the design department. This month Sprint, a unit of Sprint Nextel, will begin selling the Instinct, a touch-screen device created by Samsung that shares many features with the iPhone. And this summer R.I.M. is adding the BlackBerry Bold, which, like the iPhone, runs on a faster mobile network.

Nielsen’s research shows that women are more price sensitive than men and half as likely to care about whether they have used a specific brand before. Still, more traditional pitches do have their own appeal. RIM and Verizon Wireless were successful last Valentine’s Day with promotional events for a pink BlackBerry Pearl. Even then, picking the right hue was tricky.

“We picked a shade of pink that fit in all kinds of settings — not too flashy,” said Mark Guibert, vice president for corporate marketing at RIM. “It was the only color that was purely driven by the female audience. Years ago the market was much more focused solely on function. Now there is more focus on lifestyle.”

3 Net Providers Will Block Sites With Child Sex

ALBANY — Verizon, Sprint and Time Warner Cable have agreed to block access to Internet bulletin boards and Web sites nationwide that disseminate child pornography.

The move is part of a groundbreaking agreement with the New York attorney general, Andrew M. Cuomo, that will be formally announced on Tuesday as a significant step by leading companies to curtail access to child pornography. Many in the industry have previously resisted similar efforts, saying they could not be responsible for content online, given the decentralized and largely unmonitored nature of the Internet.

The agreements will affect customers not just in New York but throughout the country. Verizon and Time Warner Cable are two of the nation’s five largest service providers, with roughly 16 million customers between them.

Negotiations are continuing with other service providers, Mr. Cuomo said.

The companies have agreed to shut down access to newsgroups that traffic in pornographic images of children on one of the oldest outposts of the Internet, known as Usenet. Usenet began nearly 30 years ago and was one of the earliest ways to swap information online, but as the World Wide Web blossomed, Usenet was largely supplanted by it, becoming a favored back alley for those who traffic in illicit material.

The providers will also cut off access to Web sites that traffic in child pornography.

While officials from the attorney general’s office said they hoped to make it extremely difficult to find or disseminate the material online, they acknowledged that they could not eliminate access entirely. Among the potential obstacles: some third-party companies sell paid subscriptions, allowing customers to access newsgroups privately, preventing even their Internet service providers from tracking their activity.

The agreements resulted from an eight-month investigation and sting operation in which undercover agents from Mr. Cuomo’s office, posing as subscribers, complained to Internet providers that they were allowing child pornography to proliferate online, despite customer service agreements that discouraged such activity. Verizon, for example, warns its users that they risk losing their service if they transmit or disseminate sexually exploitative images of children.

After the companies ignored the investigators’ complaints, the attorney general’s office surfaced, threatening charges of fraud and deceptive business practices. The companies agreed to cooperate and began weeks of negotiations.

By pursuing Internet service providers, Mr. Cuomo is trying to move beyond the traditional law enforcement strategy of targeting those who produce child pornography and their customers. That approach has had limited effectiveness, according to Mr. Cuomo’s office, in part because much of the demand in the United States has been fed by child pornography from abroad, especially Eastern Europe.

“You can’t help but look at this material and not be disturbed,” said Mr. Cuomo, who promised to take up the issue during his 2006 campaign. “These are 4-year-olds, 5-year-olds, assault victims, there are animals in the pictures,” he added. “To say ‘graphic’ and ‘egregious’ doesn’t capture it.”

“The I.S.P.s’ point had been, ‘We’re not responsible, these are individuals communicating with individuals, we’re not responsible,’ ” he said, referring to Internet service providers. “Our point was that at some point, you do bear responsibility.”

Representatives for the three companies either did not return calls or declined to comment before the official announcement of the agreements on Tuesday.

Internet service providers represent a relatively new front in the battle against child pornography, one spearheaded in large part by the National Center for Missing and Exploited Children. Federal law requires service providers to report child pornography to the National Center, but it often takes customer complaints to trigger a report, and few visitors to illicit newsgroups could be expected to complain because many are pedophiles themselves.

Last year, a bill sponsored by Congressman Nick Lampson, a Texas Democrat, promised to take “the battle of child pornography to Internet service providers” by ratcheting up penalties for failing to report complaints of child pornography. The bill passed in the House, but has languished in the Senate.

Monday, June 2, 2008

A Network to Make an Environmental Poin

On Wednesday, Discovery will introduce Planet Green, a new cable brand promoted as the first 24-hour channel dedicated to eco-friendly living. It is the highest-profile cable channel introduction of the year, and an equally risky one. By wrapping itself in the planet, Discovery is betting that “eco-tainment” will appeal to viewers.

Planet Green will replace the Discovery Home Channel in more than 50 million homes. Eyeing the public’s increased interest in environmental issues, Discovery is confident that it can attract more viewers with green-themed programming.

“This is an eco-tainment channel,” said Eileen O’Neill, the general manager of Planet Green. “It’s a lifestyle and entertainment channel that’s designed to activate people in the green space.”

It is also intended to engage advertisers, many of whom have green-themed marketing messages to share with viewers.

“Green is a category companies want to be in,” said Gary Lico, the chief executive of CableU, an online service that analyzes cable networks. “Whether you’re an automaker or a bank or a petroleum company, somewhere in your marketing plan is something referring to the environment.”

But some of Planet Green’s advertisers could raise eyebrows. General Motors, maker of the Hummer, is the “exclusive automobile sponsor” of the channel, Discovery announced last month. G.M.’s Chevrolet brand is a “premier sponsor” of “Greensburg,” a documentary series about a tornado-damaged town that is rebuilding with an eye to the environment. As part of the deal, G.M. vehicles will be integrated into some programs, and Discovery will produce short-form videos about the company.

Ms. O’Neill said the company has “very thoughtful conversations” with any advertiser who shows an interest in the channel.

“We’re thinking about everyone being better — not necessarily perfect,” Ms. O’Neill said, noting that G.M. sells a number of vehicles that address fuel efficiency or feature hybrid technology.

David M. Zaslav, the chief executive of Discovery Communications, added: “If the standard is perfection, we’ll all fail. The journey is to do a little bit better.”

That attitude is in line with the channel’s mission, which is to “take green to the mainstream,” said Tom Carr, the senior vice president for marketing of the channel.

Underdog Taps YouTube to Make Election Close

Was Steve Novick the first major YouTube political candidate? O.K., he didn’t quite win the Democratic Senate nomination in Oregon, and there was more to his unusual campaign than YouTube — in fact, most things about it were unusual, starting with the candidate.

Mr. Novick lost the May 20 primary by three percentage points, but political pros say that for the first time in a statewide race, YouTube had the crucial multiplier effect, turning an under-financed campaign into a serious contender. His ads received far more attention on the Internet than through his few television spots, offering a new template for insurgent candidates.

“YouTube plus netroots equals Steve Novick,” said Jennifer E. Duffy, managing editor of the Cook Political Report. (Netroots fuses the words Internet and grassroots to describe a style of political activism.) “YouTube is the only way he got any traction.”

Not that this will be easy to duplicate. It worked because of a candidate, a strategy and a set of ads that were all clever, oddball and appealing.

Mr. Novick, 45, a wisecracking former government lawyer, stands 4-foot-9, his looks are something short of matinee-idol and he has a hook for a left hand. The Democratic establishment preferred a better-known candidate, Jeff Merkley, speaker of the Oregon House, who won the primary and will face the Republican incumbent, Gordon Smith.

Mr. Novick, who had never run for office, had little name recognition or money. “I said, ‘I’m a short guy with a metal hand, I don’t look like other candidates — let’s use that,’ ” he said.

His campaign put out a press release in pirate-speak, and his campaign buttons showed a hook and a Web address, votehook.com. His slogans included “the candidate with the tough left hook” and “politics as unusual.”

His media consultant, Steve Eichenbaum, made a set of quirky ads drawing attention to the candidate’s height and his hook, and they were broadcast in January, long before the campaign heated up.

That ad purchase cost just $60,000, said Jake Weigler, a Novick strategist, but the campaign posted the ads on its site and on YouTube. “We wanted to get a viral movement behind it,” he said.

The most popular ad shows Mr. Novick chatting in a bar with a man who is trying to open a beer. Mr. Novick, talking all the while, grabs the bottle, casually pops the cap with his hook and returns it to his startled companion.

Bloggers and talk show hosts praised the ads and linked to them. The beer ad alone collected more than 150,000 hits on YouTube. The most popular Merkley ad was seen on YouTube about 3,600 times.

The mainstream media started covering Mr. Novick. He rose steadily in the polls and ultimately raised more than $1 million — a respectable sum, though far short of Mr. Merkley’s.

“We don’t know how many people who saw the ads were Oregon voters, as opposed to people in Norway,” Mr. Weigler said. “But the impact on YouTube was substantially larger than people seeing them on their TV screens, and that was something new.” RICHARD PÉREZ-PEÑA